DRENGR customer information
Refund Policy
You pay for the described preparation work. The agreed deliverable is a customer-specific working file—not an agency decision or guaranteed regulatory result.
Preparation delivery guarantee
If DRENGR cannot deliver the carrier-specific or establishment-specific preparation package described for the agreed purchase scope, the preparation fee is refunded. This applies to the failure to provide the promised preparation work, not a guarantee of agency approval.
What is not an agency-results guarantee
FMCSA, DBPR and other agencies decide whether a filing, corrective plan, reinstatement request or inspection result is accepted. An adverse agency decision or delay does not by itself establish that the agreed preparation package was undelivered.
How to request a refund or resolve a delivery problem
Email anthony@drengrcompliance.com with the business name, purchase date, service purchased and a brief explanation of the missing agreed deliverable. You may also contact (954) 580-9310. Do not email complete payment-card numbers or passwords.
Other refund questions
If your concern is cancellation, an incorrect purchase or a dispute beyond non-delivery of the agreed preparation, contact us so the specific circumstances can be reviewed. Any rights provided by applicable law remain in effect. Government and third-party charges are separate from the DRENGR preparation fee.
Timing of any approved refund
Any approved refund is processed using the payment provider. The payment provider and issuing bank determine when the credit appears on the original payment method. This policy was updated October 22, 2026.